Last updated: December 17, 2025
1. Applicability
These sales terms apply to all agreements between FRADES and its customers regarding the provision of chauffeur services.
2. Offers and Prices
- All offers are non-binding unless stated otherwise
- Prices include VAT and exclude any surcharges
- Price changes are possible after notification
- Special rates only apply for the indicated period
3. Formation of Agreement
An agreement is formed by:
- Confirmation of your booking by FRADES
- Receipt of a booking confirmation
- Commencement of service
4. Delivery and Execution
Punctuality
- We strive for punctuality on all rides
- You will be informed immediately in case of delay
- Wait time up to 15 minutes is included free
Vehicles
- All vehicles are clean and well-maintained
- Vehicle type may change with equivalent replacement
- Special requests will be honored when possible
5. Payment
- Payment can be made in cash, by debit or credit card
- Business customers can pay by invoice
- Payment term for invoices: 30 days
- Late payment may incur interest and costs
6. Right of Withdrawal
Private customers have a right of withdrawal of 14 days, unless the service has already been performed with your express consent.
7. Complaints
Complaints can be submitted via:
- Email: complaints@frades.be
- Phone: +32 2 123 45 67
- Within: 7 days after service
8. Applicable Law
Belgian law applies to these sales terms. Disputes will be submitted to the competent court in Brussels.